Perlindungan Hukum Bagi Konsumen Transportasi Udara atas Penundaan Jadwal Penerbangan oleh Maskapai

Retno Wulansari, S.H., M.Hum.

Universitas Islam Indonesia

Lihat

Air transportation agreement is an agreement between an airlines and an aviation consumer, to transport from the origin airport to the destination airport safely. On the other hand, aviation consumers are obliged to pay transportation costs to airlines, so that they are entitled to the fulfillment of their rights as consumers. In the air transportation system, airlines delay flight schedules which are make harmfull for avation consumers. According to air transportation regulations in Indonesia, airlines must provide compensation if their action harm to their consumers. In some cases the consumers who were harmed did not receive compensation for various reasons. This fact is certainly not in accordance with the principle of airlines responsibility in air transportation. The formulation of the problem in this study are: 1. How is the legal protection for aviation consumers because of schedule delays by airlines? 2. How is the legal action can be taken by consumers because of schedule delays by airlines? The research method used is normative juridical with a regulatory, conceptual and casuistic approach. The conclusions in this study, first airlines must provide compensation to air transportation consumers for losses suffered by passengers. Second, legal remidies that can be taken for compensation and a lawsuit against the law. the researcher give suggestions for improving supervision in technical implementation related to the airlines responsibility for consumers who are harmed due to schedule delays by airlines. Second, increasing legal knowledge for aviation consumers towards empowered consumers.

Keywords: Air Transportation, Consumer Protection, Flight Delayed

Daftar Pustaka

Buku

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Hukum dalam UU Nomor 8 Tahun 1999 Tentang Perlindungan konsumen,
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Jurnal dan Karya Ilmiah Lainnya

Anak Agung Istri Agung Pranita Bastari dan I Made Sarjana, Efektivitas Pemberian
Kompensasi Terhadap Pengguna Jasa penerbangan atas Terjadinya
Keterlambatan Angkutan Udara pada Maskapai Lion Air di Bandara I Gusti
Ngurah Rai Bali, Jurnal Kertha Semaya, Vol. 6 No. 8 Tahun 2018
Febrina Rizka Lilya Wati David dan I Wayan Wiryawan, Perlindungan Hukum Bagi
Penumpang Sebagai Pengguna Jasa Angkutan Udara atas Keterlambatan
Penerbangan. Jurnal Kertha Semaya, Vol. 8 No. 3 Tahun 2020, hlm. 253-268
Naomi Agusrini, Akibat Hukum Penundaan Keberangkatan Pengangkutan Udara
Berdasarkan Hukum Pengakutan Udara di Indonesia, Skripsi, Fakultas Hukum
Universitas Mataram, 2018
Bagus Yoga Pratama, Made Nurmawati, 2016, Perlindungan Hukum terhadap Penumpang atas
Keterlambatan (Delay) Dan Pembatanlan (Cancel) Penerbangan, Jurnal Hukum
Udayana, 2016

Peraturan Perundang-Undangan

Kitab Undang-Undang Hukum Perdata
Kitab Undang-Undang Hukum Dagang
Undang-Undang Nomor 1 Tahun 2009 tentang Penerbangan
Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen
Peraturan Menteri Perhubungan Nomor 89 Tahun 2015 tentang Penanganan
Keterlambatan Penerbangan (Delay Management) Pada badan Usaha Angkutan Udara
Niaga Berjadwal di Indonesia.
Surat Edaran Kepala Badan Negara Penanggulangan Bencana (Selaku Ketua Satuan Tugas
Penanganan Covid-19) Nomor 16 Tahun 2021 tentang Ketentuan Perjalanan Orang
Dalam Negeri pada Masa Pandemi.
Instruksi Menteri Dalam Negeri Nomor 27 Tahun 2021 tentang Pemberlakuan Pembatasan
Kegiatan Masyarakat Level 4, Level 3 dan Level 2 Corona Virus Disease 2019 Di
Wilayah Jawa dan Bali
SE Kemenhub Nomor 57 Tahun 2021 Tentang Petunjuk Pelaksanaan Perjalanan Orang
dalam Negeri dengan Transportasi Udara Pada Masa Pandemic Covid-19

Data Elektronik

http://www.dephub.go.id/post/read/catatan-penanganan-masalah-penerbanganselama-
tahun 2015
https://radarbali.jawapos.com/read/2021/07/27/278084/penerbangan-ditunda-pcrhangus-
penumpang-lion-air-asal-bali-ngamuk
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